FAQs
SKTC FAQ — Frequently Asked Questions
ORDERS + PROCESSING
How long will my order take to make?
Most locally-made SKTC items are created and packaged within 3–5 business days.
Custom orders typically take 5–7 business days depending on design complexity.
Items fulfilled through our trusted partners may process in 2–6 business days, depending on availability and shipping speed.
Are all items made in-house?
Local graphic orders, spirit wear, and custom designs are made in-house in Hamilton County, IN.
Other items are produced and shipped through trusted partners so we can offer:
- more sizes
- more color options
- faster shipping
- expanded product styles
Can I change or cancel my order?
Because most items begin production shortly after purchase, orders cannot be changed or canceled once placed. Please review your selections carefully before checkout.
SHIPPING + PICKUP
Do you offer local pickup?
Yes! Local pickup is available for most SKTC items.
- Pickup location is sent after checkout
- Most orders are ready in 3–5 business days
- Custom orders: 5–7 business days
- You’ll receive a “Pickup Ready” email or text
Some items fulfilled by trusted partners are shipping-only and will be labeled as such on their product pages.
Do you ship nationwide?
Absolutely! We ship across the United States using USPS and UPS.
Shipping speeds and rates are calculated at checkout.
Why did my order arrive in multiple packages?
If your order includes items fulfilled by both SKTC and our trusted partners, you may receive multiple packages with individual tracking numbers.
How much is shipping?
Shipping rates are automatically calculated at checkout based on your location, weight, and carrier rates. We do not add hidden fees.
RETURNS + EXCHANGES
Do you accept returns?
No. Because items are made to order, all sales are final.
What if my item arrives with a quality issue?
If you receive an item with a quality concern (shirt flaw, print issue, or production error), you must email us within 24 hours of delivery with:
- your order number
- photos of the issue
- a brief description
If approved, we will remake the same item or exchange it for the identical product (same size, design, and color).
Do you offer exchanges for sizing?
For local pickup customers, we allow one sizing exchange within 24 hours of purchase if the item is unworn and in original condition.
We reserve the right to refuse exchanges if the item shows signs of wear or use.
Shipped orders are not eligible for size exchanges.
What if my item was fulfilled by a trusted partner?
Third-party fulfillment partners have their own return policies. If your item was shipped by a partner and arrived with a quality issue, we will help you through the correct steps for that specific vendor.
PRODUCTS + CUSTOM ORDERS
Do you offer custom designs?
Yes! We create custom tees, crewnecks, hoodies, and more.
Email us with your idea, colors, sizes, and timeline.
We’ll send pricing and next steps.
Do your shirts run true to size?
Most of our tees and crewnecks are unisex and run true to size with a relaxed fit.
Size guides are included in each listing when available.
If you prefer a more fitted look, size down.
If you want extra room or an oversized style, size up.
What blanks do you use?
We use high-quality apparel brands including Comfort Colors, Gildan Softstyle, and premium sweatshirt blanks depending on inventory and design style.
MARKETING + SERVICES
Do you offer social media or business services?
Yes! Kelli offers:
- Social media content creation
- Website copywriting
- Business intake & lead nurturing consulting
- Branding + creative support
Visit the Work With Me page in the footer for details.
MISCELLANEOUS
Where are you located?
We are based in Hamilton County, Indiana, serving both local customers and shoppers nationwide.
How do I contact you?
Email us anytime at skeletonkeytrading@gmail.com
Response time: 24–48 hours, Monday–Friday.