Contact Us

We’re here to help! Whether you have a question about an order, need support with sizing or pickup, want to start a custom design, or would like to inquire about marketing services — you can reach us anytime using the information below.

How to Reach Us

Email:
skeletonkeytrading@gmail.com

This is the best way to reach us for all order-related questions, custom requests, and customer support.

Response Time:
We reply within 24–48 hours, Monday–Friday.
(Weekend messages may take a little longer.)

Order Questions

If reaching out about an order, please include:

• Your order number
• The name or email used at checkout
• A brief description of your question
• Photos (if reporting a quality concern — must be reported within 24 hours of delivery)

Local Pickup Questions

If you have questions about local pickup, include:

• Your order number
• Desired pickup timeframe
• Any special instructions you need us to know

Pickup location is sent after checkout for privacy and safety.

Custom Order Inquiries

Interested in a personalized shirt, crewneck, or a custom design?
We’d love to create something just for you.

Email us with:

• Your idea or inspiration
• Style preferred (tee, hoodie, crewneck)
• Colors + sizes needed
• Deadline (if any)

We will respond with details, pricing, and next steps.

Marketing & Business Services

In addition to SKTC, Kelli offers:

• Social media content services
• Website copywriting
• Marketing operations and strategy consulting services: lead gen, intake + lead nurturing, SOP creation, and more!
• Branding + creative support

If you're interested in working together, email with the subject line:
“Services Inquiry." We'll respond with availability and next steps.

Before You Contact Us

You may find answers on these helpful pages:

• Pickup & Shipping Information
• Returns & Exchanges
• Custom Orders
• About SKTC

Thank You

Thank you for supporting a woman-owned small business built with love (and sarcasm) in the Midwest. We’re grateful you’re here and we’re always happy to help however we can.